Reservations assistant · English & Français
Every call answered.Every booking captured.
Ask about any of the seven Rodd hotels, plan a stay, or ask for a person. When you're ready to book, you get a link to Rodd's own booking page with your dates already filled in.
Call the line+1 902 903 5324Try saying
Bonjour, je voudrais réserver deux nuits à Charlottetown.
We're a wedding party of 40 at Crowbush.
Is parking free at the Royalty?
In the preview: what's a room at Crowbush next weekend?
Or talk to it here
Answers any question, then texts you a link to Rodd's booking page with your dates filled in.
Uses your microphone. Every call appears on the dashboard within seconds.
How a call flows
From the first ring to a confirmed stay.Every step on the record.
- A guest calls
Any hour, in English or French, on the 1-800 line.
- Answered at once
No ringing out. It knows all seven hotels, golf, packages and EveryStay.
- Booked or handed off
It books the stay, or passes groups, golf and changes to the right team.
- A text arrives
The guest gets the booking link or a confirmation; staff get the request.
- Rodd sees everything
Transcript, mood, outcome and bookings, live on the dashboard.
Every call answered
Overflow and after-hours calls are answered right away. The assistant knows all seven hotels, golf, packages, policies and EveryStay.
Booked direct
It takes your dates and guests, then texts you a link to Rodd's own booking page, already filled in. No card numbers over the phone.
Handed to the right person
Groups, weddings, golf tee times and existing bookings go to the team. Staff get a text with the details the moment the guest asks, and the guest gets a confirmation.
All seven hotels
Security and privacy
Ready for a hotel group's security review.Guest data stays Rodd's.
Calls and texts run on independently audited voice and messaging platforms.
Guests pay on a secure page, never by reading a card aloud.
Rodd owns the data and can export all of it at any time.
Callers hear it at the start, as Canadian privacy law (PIPEDA) expects.
Each hotel sees only its own calls; every view and export is recorded.